Privacy Policy
Last Updated: December 2025
At Plane & Simple, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our aviation concierge services.
1. Information We Collect
We collect information you provide directly to us, including:
- Account Information: Name, email address, phone number, and profile photo
- Delivery Information: Saved addresses and delivery preferences
- Order Information: Details of items you order and delivery history
- Payment Information: Processed securely through third-party payment processors
- Communication: Messages sent through our support system
- Device Information: Device type, operating system, and app usage data
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process and fulfill your orders
- Send you order updates and notifications
- Respond to your comments and questions
- Detect and prevent fraud and abuse
- Analyze usage patterns to improve user experience
- Send marketing communications (with your consent)
- Comply with legal obligations
3. Information Sharing
We may share your information with:
- Delivery Drivers: Name, phone, and delivery address for order fulfillment
- Service Providers: Third-party vendors who assist with app operations
- Payment Processors: For secure payment processing
- Legal Requirements: When required by law or to protect rights and safety
- Business Transfers: In connection with mergers or acquisitions
We do not sell your personal information to third parties.
4. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Secure authentication with Firebase Authentication
- Regular security assessments and updates
- Access controls limiting employee access to user data
- Secure cloud infrastructure with Firebase and Google Cloud
However, no method of transmission over the internet is 100% secure.
5. Your Rights and Choices
You have the right to:
- Access and update your personal information through your profile
- Delete your account and associated data
- Opt out of marketing communications
- Request a copy of your data
- Withdraw consent for data processing
- File a complaint with data protection authorities
To exercise these rights, contact us at privacy@plane-simple.com
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services. We will delete or anonymize your information upon account deletion, except where retention is required by law or for legitimate business purposes.
Order history may be retained for up to 7 years for tax and accounting purposes.
7. Children's Privacy
Our service is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
8. International Users
Your information may be transferred to and processed in the United States and other countries where our service providers operate. By using our service, you consent to this transfer and processing.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the app. Your continued use of the service after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy, please contact us:
Email: privacy@plane-simple.com
Phone: 732.546.5007
Address:
Plane & Simple
Teterboro Airport
Teterboro, NJ 07608
By using Plane & Simple, you agree to this Privacy Policy.